Will the Employees Stay?
This is a question that comes up quite frequently from buyer prospects inquiring on our opportunities. While it is certainly reasonable to ask, I can't help but chuckle to myself. The answer to this question could likely be its own chapter in a brokerage handbook but I want to try and sum it up in a few points.
First off, the simple reality is that most people want to keep their jobs. When someone has a job they reasonably enjoy and make decent wages the last thing they want is to go hunting for a new job.
Secondly, it depends on the new owner more than the old. I devote a lot of time in the brokerage process to getting a feel for the personality and temperament of prospective buyers, because it is incredibly important in my opinion. While the reasons go above and beyond staffing it still remains true that finding someone who can mesh with the existing culture of a company is important. Change is hard for most and to have someone take over who is a 180° personality shift from current ownership will likely have an uphill battle.
Finally, it is important to give thought and care to the transition. Every organization is going to be different and have its nuances but an intentional transition is key. From how to introduce the new owner to staff, customers, and vendors to making sure there is time where both owners are seen together and working collaboratively. Giving everyone time to adjust to new leadership all the while the old leadership is helping to manage existing relationships in a collaborative effort goes a long way to a smooth and off and future success.